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Recorded call · (479) 057-7085
Answered on the first ring
Hi, thanks for calling Ozark Comfort Heating and Air. This is Dandi. Just a heads-up: this call may be recorded for quality assurance. How can I help you?
Uh, hi Dandi. For some reason my house — I think the AC went out, because it's like 85 degrees, so hot. And so I'm looking to see if I can get someone to come out, maybe today or tomorrow, and get this fixed.
Oh, 85 degrees inside is miserable, no doubt. Is the outdoor unit running at all, and does your thermostat have power?
Um, thermostat has power. And I don't — I think — I don't know if the outside unit is working. I'm not sure.
Got it. Is anyone in the home without air right now?
Uh, my roommates are, like, in and out, but we just try not to stay here.
Okay, so some without cooling. What's the service address where the unit is?
Yeah, it'd be 1 Razorback Road, um, Fayetteville, Arkansas.
One Razorback Road, Fayetteville, Arkansas, got it. Razorback, one word?
Yes, one word.
Thanks, that helps. Do you happen to know how old the system is?
Um, it's like two years old.
Good to know. Is it a central system, a heat pump, or a mini split?
Yeah, I have no — I think mini split? I have no idea though. Can you explain the systems for me?
No worries. I don't want to confuse you. The tech will figure out exactly what you have when they're there. What I need is just the best number to reach you at, and if I can text updates to it.
Okay. Um, yeah. Let's do —
Is the — I've got your number as 4 —
Yeah, do you want me to say my number?
I can see the number you're calling from already as 479 057 7085. Is that the best number to reach you, and can I text updates to it?
Uh, yes, that works.
Okay, I'll get you on the schedule for a technician to come check your AC. The office will confirm the exact window with you soon. You'll get a text confirmation for One Razorback Road, Fayetteville, Arkansas. Thanks for calling, and take care now.
Booked, confirmed, hung up on its own
8:37 AM, two and a half minutes, no human on the line
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Owner, Ozark Lights
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Owner, Thrive Tutoring
Voicemail has never sold anybody anything.
The next shop on Google will take that call.
What happens when the phone rings
Day, night, or the first hot week of summer. Same four steps, every call.
Captures the call
First ring, every call, 24/7. Dandi answers as your company, so nobody hears a voicemail greeting or dials the next shop on Google.
Filters the spam
Robocalls, solicitors, and wrong numbers get screened out. Your phone buzzes for real customers, not those.
Qualifies the caller
What's wrong, where the unit is, how old the system is, and whether anyone's home without heat or air. One question at a time, the way a good dispatcher asks.
Books the job
Address and number read back, job on the schedule. The caller gets a text confirmation; you get the lead: what they need and when they want it.
Emergency + on-call technician routing
Real emergencies go straight to your on-call tech.
Dandi texts your on-call technician the address and number the moment she hears one, and tells the caller a tech is calling them back. You decide what counts as an emergency. Nobody gets woken up for a tune-up.
- No heat in January
- No AC at 98°
- Smells gas
- Infant or elderly with no heat or air
What are missed calls costing you?
Calls a month, the share you miss, how many would have booked, your average ticket. Four sliders, and the math is on the page in jobs.
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