Privacy Policy
Last updated: August 10, 2026
This Privacy Policy describes how Dandi AI LLC (doing business as “Ask Dandi”, “we”, “us”, or “our”) collects, uses, and shares information when you visit askdandi.com, interact with our chat or phone agents, book a demo, or use our services.
Information we collect
Contact information. When you book a demo through our scheduling page or reach out by email, we collect information such as your name, email address, phone number, and business name.
Chat and call interactions. When you interact with our website chat agent or call a phone line powered by Ask Dandi, the conversation may be recorded, transcribed, and summarized so we can deliver lead details to the business you contacted, improve our service, and maintain quality. By continuing a call or chat, you consent to this recording and transcription.
Client onboarding information. If you become a client, we collect the business details you provide during setup (services, pricing, hours, routing preferences, and contact numbers) in order to configure and operate your receptionist.
Usage data. We use privacy-respecting analytics to understand aggregate site traffic. We do not use advertising trackers.
How we use information
We use the information we collect to provide and operate our services, respond to inquiries, deliver lead summaries and notifications, set up and support client accounts, process billing, improve our products, and comply with legal obligations. We do not sell your personal information.
SMS / text messaging
Some of our services involve sending text messages — for example, texting a lead summary to a business owner or sending a follow-up message a caller has requested. By providing your phone number and opting in, you consent to receive these messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get assistance by replying HELP or contacting us at hello@askdandi.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to deliver the messages you have requested (for example, our telecommunications providers) or as required by law.
How we share information
We share information only with the service providers that make our product work — such as hosting, telephony and messaging carriers, AI transcription and language-model processing, scheduling, and payment processing — and only as needed to provide the service. When you contact a business through a Ask Dandi-powered line or chat, the details of your inquiry are shared with that business so they can follow up with you. We may also disclose information if required by law.
Data retention and security
We retain call recordings, transcripts, and lead information for as long as needed to provide the service and for reasonable business record-keeping, after which they are deleted or anonymized. We use industry-standard safeguards to protect the information we hold, though no method of transmission or storage is completely secure.
Your choices
You may request access to, correction of, or deletion of your personal information by emailing hello@askdandi.com. If you are a customer of one of our client businesses, we may direct your request to that business, since they control the lead information collected on their behalf.
Children
Our website and services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be posted on this page.
Contact us
Dandi AI LLC
hello@askdandi.com